POSITION: Director of Engagement and Patron Services
REPORTS TO: VP of Marketing and Audience Development
STATUS: Full-time, exempt
COMPENSATION: $40,000-$55,000


The Dayton Performing Arts Alliance (DPAA) was formed in July 2012 as the result of a groundbreaking and innovative merger between the Dayton Ballet, the Dayton Opera, and the Dayton Philharmonic Orchestra. Today, the DPAA is the largest performing arts organization in the greater Dayton community, with a mission to be the community’s indispensable source for traditional, diverse, and innovative experiences in ballet, opera, and orchestral music.
Our driving purpose is to inspire as many people as possible to fall in love with the classical performing arts. Ten years after the merger, we are completing the journey of becoming a single, integrated organization working together toward that shared, foundational purpose. We believe that the arts are for everyone, and we strive to put that into practice in everything we do. We believe that in order to serve our community well, we must reflect it well.

Inclusion, diversity, equity and access (IDEA) are central to our journey as an organization, and we seek new colleagues who, whatever their responsibilities, can help us make progress on that mission with commitment and authenticity.

The Director of Engagement & Patron Services plays a vital role within the Dayton Performing Arts Alliance Marketing team. The Director is charged with improving the customer experience through events, programs, and box office/front-of-house operations. Given the nature of the performing arts, this position will be required to work onsite during evenings and weekends throughout the season, with a flexible schedule during the week. The Director of Engagement & Patron Services may also work remotely on occasion.

WHO YOU ARE: Thoughtful, creative, organized, and service-driven, you are able to devise strategies and programs that help everyone to fall in love with the arts! You recognize barriers and work to break them down. You’re a strong collaborator and communicator, and you ensure that every performance goes off without a hitch!

WHO WE ARE: We’re a vibrant and creative marketing team consisting of a Vice President of Marketing & Audience Development, Director of Marketing, Director of Communications, and Marketing Coordinator. Together, we share our passion for the arts and help to shape the way in which our community perceives and interacts with our offerings.

WHAT WE’LL ACHIEVE TOGETHER: You’ll help us to achieve a greater impact in our community as we actively demonstrate that all are welcomed and invited to participate in the arts. Together, we’ll work to raise the profile of the organization, meet sales goals, and ensure that the arts continue to thrive in Dayton, Ohio.


  • Plan and administer programs, opportunities, and events that enhance the patron experience.
  • Implement principles of the Long-Haul Model and Inclusion, Diversity, Equity, and Accessibility (IDEA) into all tactics.
  • Collaborate to strategize and deploy community outreach initiatives.

Box Office:

  • Function as the primary liaison to the venue box office teams.
  • Work with the Vice President of Marketing to outline and execute the pricing strategy, including subscriptions, scaling, and seat mapping.
  • Oversee reporting, data pulls, and segmentation to identify patrons at various stages of the consumer journey.
  • Strategize and implement effective messaging and offers for patrons in each phase to move them toward retention and increased philanthropy.
  • Provide concierge ticketing service to key stakeholders.
  • Oversee seasonal box office set-up, including house design.
  • Assume a shared responsibility with the Chief Information Officer to manage the Tessitura database.
  • Collaborate with others within the marketing team to devise incentive programs, including special offers, promotions, discounts, vouchers, etc.
  • Develop and administer the group sales program.
  • Aid in fulfilling sponsorship obligations.
  • Coordinate subscription renewal strategy, outlining goals and timelines.
  • Field box office phone calls, emails, and web inquiries.

Front of House:

  • Serve as the front-of-house representative for all DPAA performances and act as the primary liaison to the venue’s FOH team.
  • Manage the presentation and distribution of all signage, brochures, programs, and promotional items.
  • Organize tables for DPAA and our partners, enlisting volunteers and/or staff as needed.
  • Plan FOH operations for offsite concerts and events. Fulfill any staffing, signage, or other needs.
  • Oversee patron surveys, including design, distribution, collection, analysis, and reporting.
  • Complete all other duties as assigned.


  • Ideal candidates will have a bachelor’s degree in Marketing, Communications, Arts Management, or an equivalent combination of education and experience. A master’s degree is a plus.
  • 5+ years of experience in marketing, guest services, or front-of-house operations is required.
  • Proficiency in Tessitura is preferred.
  • Candidates should have a strong background in budgeting as well as data collection, analysis, and reporting.
  • Outstanding interpersonal, verbal, and written communication skills is a must.
  • Experience in the Microsoft Office Suite is required.
  • Candidates must have the ability to regularly work evenings and weekends throughout the performance season.
  • A love for the performing arts is mandatory!

403(b) and match
Health, dental, and vision insurance
Paid Time Off


To apply, please submit a letter and resume detailing your interest and qualifications by email to Brittany Laughlin, VP of Marketing and Audience Development. We will only contact those candidates whom we consider for the role. No phone calls, please.

In accordance with applicable federal, state, and local laws, the DPAA is committed to a policy of nondiscrimination and equal employment opportunity. All employment decisions will be made without regard to race, color, gender, religion, sexual orientation, national origin, ancestry, age, pregnancy, marital status, political affiliation, veteran status, non-job-related handicap, or any other protected characteristic. This applies to all areas of employment, including but not limited to recruitment, selection, promotion, compensation, and termination