Information and Policies

Doors and Drop Offs

Schuster Center
All entrances at the Schuster Center have automatic doors. At the Schuster Center, the best place to drop a passenger off is the Second Street entrance nearest the drop-off zone closest to Main Street.

Victoria Theatre
There is an accessible entrance (with automatic doors) located to the south of the Victoria Theatre’s main doors on Main Street. At the Victoria Theatre, the best place for passenger drop off is on the First Street side of the building so you’re out of the flow of traffic. The doors to the Victoria Theatre are on the Main Street side.

Seating

All DPAA venues are equipped with accessible seating.

When purchasing online, seats are designated by a wheelchair icon and will accommodate a standard wheelchair, power-chair, or scooter. Each wheelchair accessible seat will have a free-standing hardback chair in its place. When selecting a wheelchair seat, please indicate if you would like the chair removed, left in place, or replaced with an armless chair.

If you would like to speak with a Ticket Agent before you buy your seats, please contact the Box Office at 937-228-3630.

For other needs such as stair limitations and quick exit access, please reference the maps below. Each seating map will open as a PDF in a new tab with the designated areas colored in.

Schuster Center Meade Theatre

Seating that does not require stairs to access
Seating that can be used when transferring from a wheelchair or walker
Seating areas that provide easy access to exits which can be helpful for people with anxiety or allergy concerns.

Victoria Theatre

Seating that does not require stairs to access
Seating that can be used when transferring from a wheelchair or walker
Seating areas that provide easy access to exits which can be helpful for people with anxiety or allergy concerns.

Sensory-Friendly Performances

Sensory-friendly performances are great for all families, especially for people with autism, sensory sensitivities, or other social, learning or cognitive needs. You can expect a reduction of loud or jarring sounds, the absence of flashing or strobe lighting on stage, modification of house lights during the performance, and an inclusive environment where all patrons are free to vocalize or move around the theatre. At no time will anyone be asked to leave the performance due to vocal reactions, movement, or behaviors related to cognitive/developmental abilities.

DPAA’s current Sensory-Friendly offering includes Dayton Ballet’s The Nutcracker.

Patrons Who Are Blind Or Have Low Vision

Audio description is available for selected performances for patrons who have vision loss. Describers provide a live, objective, descriptive delivery of the visual elements of a performance in between the dialogue and/or music via a small receiver.

DPAA provides audio description upon request. Requests to audio describe non-designated events must be received two weeks prior and are subject to the availability of the Describer. Please call the Box Office at 937-228-3630 to make arrangements.

Patrons Who Are Deaf Or Hard Of Hearing

Assistive listening devices are available for Victoria Theatre, Schuster Center, and The Loft Theatre performances. You may check out one of the devices from the guest services kiosk or a house manager in the lobby.

DPAA provides sign language interpretation upon request for performances at the Schuster Center and Victoria Theatre. Requests for sign language interpretation of non-designated events must be received two weeks prior and are subject to the availability of the Interpreter. Please call the Box Office at 937-228-3630 to make arrangements.

Communication for patrons with hearing and speech impairments is available by calling Ohio Relay Service at 1-800-750-0750. When the communication assistant responds, please type or say “Dayton Live at 1-937-228-3630” and you will be connected with a ticket agent. Ticket Office hours are 10 a.m.-6 p.m., Tuesday-Friday, and 90 minutes prior to every performance.

Service Animals

Service animals are welcome at all DPAA venues and must comply with the Americans with Disabilities Act. Click here to learn more about ADA service animal policies.

Restrooms

Family restrooms are available on each level of the Schuster Center. These are located on the left side of the building, if facing the theatre.

Tickets

Age Recommendations

Our shows and performances are recommended for ages six and up. Regardless of age requirements, all audience members must have a ticket to attend the performance unless otherwise noted. For the consideration of all patrons, children on laps and/or babies in arms are strongly discouraged. Patrons of any age who disturb other concertgoers will be asked to leave.

Secondary Ticketing and Scalpers

Dayton Performing Arts Alliance and Dayton Live are the only authorized sellers of tickets to DPAA performances in the Victoria Theatre, Benjamin & Marian Schuster Performing Arts Center (Mead Theater and Mathile Theater), The Loft Theatre, and the PNC Arts Annex.

Ticket brokers have launched fraudulent websites that often include the theatre name and/or production name to deceive ticket buyers into purchasing invalid or exorbitantly priced tickets. DPAA is unable to honor refunds or seat exchanges for any fraudulent tickets purchased by secondary or third-party vendors. The only way patrons can be sure that they are purchasing legitimate tickets at the correct ticket price is to purchase tickets in person at the Box Office; by phone at (937) 228-3630; or online through daytonperformingarts.org or daytonlive.org.

If you suspect you have purchased from a third-party ticket vendor, call the Box Office at (937) 228-3630 prior to the performance date to confirm your order.

Exchanges and Refunds

Patrons may call the box office to exchange their tickets, place the value of their tickets on account, or donate the value of their tickets to DPAA. These adjustments must be made prior to the performance; we are unable to process these adjustments after the performance date.

Subscribers in a DPAA series (including but not limited to Ballet, Opera, Masterworks, Rockin’ Orchestra, SuperPops, Family, and Special Events) can exchange their tickets for free. Depending on the new tickets selected there may be an upgrade amount for the price of the tickets. Patrons without a subscription may be charged an exchange fee.

If a patron decides to cancel a season subscription and receive a refund or credit, they will lose their current seat selection. DPAA cannot guarantee seating and package availability for future events or subscription series.

If you have any questions regarding ticketing, please contact the Box Office at (937) 228-3630.

Group Sales

Group sales are available for groups of ten individuals or more, and discounts start at 10% off adult-priced tickets.

To learn more about special rates or to book your group, call the DPAA Marketing Department at (937)-224-3521.

Liability and Risk

Ticket Holders voluntarily assume all risks and dangers incidental to the event for which the ticket is issued, whether occurring prior to, during, or after said event, and Holder agrees that the Dayton Performing Arts Alliance and Dayton Live directors, officers, employees, and/or agents are not responsible or liable for any injuries, expenses, claims, or liabilities resulting from or related to said event.

Venue Policies

Photo, Video, and Audio Recording

Due to a variety of reasons, including contracts, copyright laws, performer safety, and an effort to ensure that all audience members have an enjoyable experience, unauthorized photography, video, and/or audio recording of any kind is prohibited at all Dayton Performing Arts Alliance performances. DPAA reserves the right to remove anyone violating this policy from the theatre and has the legal authority to take appropriate measures to remove unofficial content from online channels, as required.

Please consider taking photos before or after the performance in the theatre lobby, and please tag the Dayton Performing Arts Alliance social media channels.

Please also note, your attendance or participation at any DPAA event or program constitutes your implicit consent for DPAA to capture and/or record your image or likeness for use in photography, live or recorded video display, or other transmission or production, in whole or in part, of this event for any promotional, commercial, or non-commercial use.

Cell Phone Usage

We ask that you silence all your electronic devices before the performance begins. We do, however, encourage you to view our digital program book on your phone or tablet throughout the performance. Remember to lower the brightness of your screen and be sure your ringer is off!

Late Seating

Opportunities for late seating vary according to each performance and are at the discretion of the House Manager. Ushers may ask you to wait until there is a pause or place you in a temporary seat within the hall. Monitors are available in the lobby for you to watch the performance until the designated time.

Reentry

Should you need to exit the theatre for any reason, there is a possibility you may not be readmitted until the next opportunity for seating.

Food and Beverages

At most performances, we provide a full bar, including beer, wine, liquor, soft drinks, and water. Grab your favorite snack and enjoy your show. You are welcome to stop by Starbucks in the Schuster Center Wintergarden. Beverages are permitted in the theatre, but we ask that you finish your snacks and food in the lobbies.

Safety

Security is provided onsite for every performance inside and outside the venues. The venues, including The Arts Garage, are also actively monitored by security cameras.

For your safety, please lock your car doors and remove all valuables when parking.

All persons entering the Schuster Center or Victoria Theatre must walk through the Evolv Express screening system. Patrons do not need to empty pockets or remove jackets, but bags may be subject to a secondary search. This screening does not interfere with medical devices, but you may request alternative screening measures.

In case of an emergency in the theatre, the ushers and House Managers are trained to help you quickly and safely exit the facility.

In the case of a medical emergency or a missing person, notify an usher or member of security either in person or by calling the emergency line at (937) 225-3503. When prompted, dial 2 for Security, and they will direct the call to the House Manager on duty. An EMT will be present at DPAA performances when there is a substantial crowd.

Lost and Found

Items may be claimed or reported as lost at the Dayton Live Security Office on Ludlow Street.

Prohibited Items

Weapons of any kind, including firearms, knives, tasers, etc.;
Illegal drugs or paraphernalia;
Backpacks or any large bag measuring 16 x 16 x 8”;
Outside food and beverages;
Posters or large signs;
Professional cameras;
Selfie sticks;
Animals that do not provide a service or task as defined by the Americans with Disabilities Act.

Bad Weather Cancellation Policy

In the unlikely event that a show is canceled due to weather conditions or other emergencies, DPAA will post information to our website, social media accounts, and broadcast channels. DPAA will attempt to contact all ticket holders by email and/or automated call. If your ticketed performance goes on as scheduled, but you choose not to attend, all standard exchange policies apply. Please contact the Box Office BEFORE your ticketed show begins if you have questions about those policies or would like to see what your options are.

Learning and Community Engagement (LCE) specific programs follow local school closings and weather emergency levels to determine whether to cancel classes or performances or release students early. LCE programs include Dayton Ballet School, Dayton Philharmonic Youth Orchestra, Dayton Philharmonic Youth Strings, Dayton Philharmonic Junior Strings, DPAA ensembles scheduled at school, Q the Music, Opera Artists-in-Residence performances, and volunteer activities.

Privacy

Information Collected

The information we collect includes IP address, name, street address, telephone number, e-mail address, and credit card information. The IP address is automatically acquired to help administer our website, gather demographic information, and diagnose problems with our server.

Your name, street address, telephone number, and email address will be collected only if you provide that information to the Dayton Performing Arts Alliance through our website at the domain name: daytonperformingarts.org; secure.daytonperformingarts.org; or by any other means. Any credit card information collected by the Dayton Performing Arts Alliance is masked in order to prevent misuse. Purchases made via our website are handled by a secure server.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies may be used by the Dayton Performing Arts Alliance to track and target the interests of users to enhance their experience on the website. Usage of a cookie is in no way linked to any personally identifiable information while on the website. If a user rejects the cookie, they may still use the website.

Use of Information

Dayton Performing Arts Alliance does not sell or rent any of the collected information listed above. Dayton Performing Arts Alliance, or entities working on behalf of the DPAA, may occasionally send out mailings to email accounts or street addresses regarding upcoming events, new products and services, patron research, or special offers. If you do not wish to receive such information, please contact:

Dayton Performing Arts Alliance
Attn: Marketing Department
(937) 224-3521
126 North Main Street, Suite 210
Dayton, OH 45402

Links

This website contains links to other websites not necessarily affiliated with the Dayton Performing Arts Alliance. The Dayton Performing Arts Alliance is not responsible for the content of other websites linked from daytonperformingarts.org; secure.daytonperformingarts.org; or for the privacy practices of those websites.

Children

To comply with the Children’s Online Privacy Protection Act (COPPA), the Dayton Performing Arts Alliance will not knowingly collect personally identifiable information from children under the age of thirteen (13). In the event a child under the age of 13 accesses our website and provides us with personal information without parental or guardian consent, a parent or guardian may contact us to have the information removed from our records.

Changes to the Policy

In the future, we may use customer information for other purposes not disclosed in the above privacy policy. If our practices change, we will make the necessary adjustments to this policy. You should review this policy each time you visit our website in order to learn of any changes.

DPAA Social Media Statement

While we love to see your photos, videos, comments, tags, and shares about any of our events, DPAA reserves the right to actively monitor the content on our social media accounts. DPAA also reserves the right to remove and report any hate speech or other forms of aggressive comments, along with anything deemed inappropriate, offensive, or spam, and users may be blocked. Unauthorized videos or recordings of performances will be reported to the appropriate social media provider and could result in banning the user from all DPAA social media.

As such, any social media content such as comments, posts, photos, videos, ads, or any other form of posts made by anyone other than authorized DPAA representatives on all social media accounts do not represent the opinion of DPAA and are subject to removal.

Accessibility