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Ticket Return Policies

To request any of the ticket options mentioned, please contact the Box Office by phone at 937.228.3630 (Tu-Fri; 10 AM to 6 PM and Sat; 12 PM to 4 PM) or by email at tickets@daytonlive.org.

Depending on when you call the Box Office, the staff may place you on hold due to high call volumes, and it may take two to three business days to process your request. Thank you in advance for your patience and understanding.

Exchange Your Tickets

Exchange your Dayton Performing Arts Alliance tickets to any performance in our series, with the exception of Special Events and The Nutcracker.

Receive a Refund

Refunds and credits will be available to anyone who chooses not to attend due to the updated venue policies. The Box Office recommends requesting a refund no sooner than 30 days before the performance in question (as conditions and policies may change).

Ticket holders must request refunds no later than one week before the performance. If a patron decides to cancel a season subscription and receive a refund or credit, they will lose their current seat selection. We cannot guarantee seating and package availability for future events or subscription series.

Put the Value of Your Tickets On Your Account

The Box Office can put your funds on account for future use during the 2023-2024 Season.

Donate The Value Of Your Tickets To The DPAA

Your tax-deductible donation today means that the next time you join us for a Ballet, Opera, or Philharmonic performance, we will be here to share the joy of live performances with you once more as a healthy, vibrant, and financially secure organization.